Last updated: 01/12/2025

KAAL Coffee (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website (kaalcoffee.com) and when you place orders via our online store.

1. Information We Collect

When you visit or order from our site, we may collect:

• Contact information (name, email address, phone number)

• Shipping / billing address (for delivery of orders)

• Payment information (processed securely via payment gateway) — note: we do not store full credit card details on our servers; payment is handled by our payment processor

• Order history (items purchased, quantity, dates)

• Device and browser information (IP address, browser type, device type, cookies, browsing behaviour) — to help us run the site, prevent fraud, and improve your experience

• Optional data: if you sign up for newsletters, we may collect preferences, marketing consents

2. How We Use Your Information

We use your data for the following purposes:

• To process and fulfil your orders (shipping, delivery, payment)

• To communicate with you about your order status, support, refunds/returns

• To manage and maintain our store operations (inventory, logistics, accounting)

• To improve our website, user experience, product offerings via analytics

• To send marketing communications — only if you have opted in. You may opt out anytime.

• To comply with legal obligations, regulatory requirements, accounting / tax needs

3. Sharing & Disclosure

We may share your information with:

• Payment processors (for example, the payment gateway we integrate) — only to the extent required for payment processing

• Shipping/fulfilment partners (for delivery of your orders)

• Service providers and third-party tools that help us run the store (analytics, email marketing, customer support), but only if needed and ensuring data security

• Legal or regulatory bodies if required by law, or to protect rights / prevent fraud

We will never sell your personal data to third parties for marketing or other unrelated uses.

4. Cookies and Tracking

We may use cookies and similar tracking technologies to:

• Understand how you use our site

• Maintain your shopping cart and login sessions

• Provide personalized recommendations

• For analytics and performance monitoring

You have the choice to disable cookies via your browser settings — though some site functionalities (cart, checkout) may stop working properly if cookies are blocked.

5. Data Security & Retention

We take reasonable measures to protect your personal data — including secure servers, encryption in transit (SSL/TLS), and limited access.

We retain your personal data only as long as needed for the purposes it was collected (e.g. for order fulfilment, tax/accounting compliance) or until you request deletion of data.

6. Your Rights

As a user or customer, you have rights including:

• Access: you may request a copy of any personal data we hold about you

• Correction: you may request the correction of inaccurate data

• Deletion / Erasure: request deletion of your data (subject to regulatory or operational retention requirements)

• Opt-out: you may withdraw consent for marketing communications at any time

To exercise any of these rights or for any privacy-related requests, write to us at: [hello@kaalcoffee.com] (or email you use for operations).

7. Children & Minors

Our store and services are intended for users 18 years or older. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data of a minor, please contact us immediately so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time (for example, when we add new features, change payment/fulfilment partners, or update data practices).
When we do, we will update the “Last updated” date at the top and, where relevant, notify you by email (if you’re a registered customer) or via a notice on the site.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to:

KAAL Coffee
Email: hello@kaalcoffee.com
Address: PLOT NO. 44, BLOCK-K-1 EXTENSION, D.K. MOHAN GARDEN, NEW DELHI, WEST DELHI- 110059